A Framework for Implementing Knowledge Management: In most organizations, employees are reluctant to share their knowledge and intellectual capital freely. By keeping the knowledge to themselves, they become valuable to the company resulting in employment security. But such an attitude of hoarding knowledge leads to duplication of work, inefficiencies, and high costs.

One of the biggest challenges, therefore, to successfully implementing KM is to properly address the cultural change issues. The KM efforts must be focused on this aspect of organizational change. The leadership of an organization must be combined with a culture based on sharing. From an economic point of view, knowledge management should be considered not as an expenditure but as an investment in the efficiency and competitiveness of an organization.

A framework for the implementation of a knowledge management system is described below; this framework envisages three layers comprising enablers (as the topmost layer), levers (as the middle layer), and foundations (as the bottom layer).

At the top layer of the framework are the enablers. The key factor here is organizational leadership. The organization’s structure, culture, and environment encourage knowledge development and sharing. Without these enablers, most knowledge initiatives remain drift.

The second layer of the framework comprises a set of levers that amplify the contribution of knowledge. These include processes that facilitate knowledge flows, the effective handling of information, and measurement systems (e.g., for intellectual capital).

Thirdly, the foundation layer provides the capacity and capability that embeds knowledge into the organization’s infrastructure. It comprises a ‘hard’ information and communications infrastructure that supports knowledge collaboration, and a ‘soft’ human and organization infrastructure that develops knowledge-enhancing roles, skills, and behaviors. In this layer, the fast-moving world of technology is providing an ever-increasing number of useful tools for knowledge capture, organizing, and sharing.